Refund & Return Policy

At SHINIFY, we carefully inspect every product before dispatch. If you are not satisfied with an eligible purchase, you may request a return or exchange according to the conditions below.

Return Eligibility

Returns or exchanges are available only for selected products. The applicable eligibility will be mentioned on the respective product page.

For most eligible products, a return or exchange request must be submitted within 3 days of delivery.

To qualify for a return:

• The product must be unused, unworn, unwashed, and undamaged.

• All original tags, packaging, accessories, manuals, and invoices must be included.

• The item must be returned in the same condition in which it was delivered.

• The return request must be raised within the applicable return period.

Products that do not meet these conditions may not be accepted.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photographs of the product

• Photographs of the outer packaging and shipping label

• A clear unboxing video showing the issue

After verification, we may arrange a replacement, exchange, or refund, depending on product availability and the nature of the issue.

Non-Returnable Products

Returns or exchanges will not be accepted for:

• Customized or personalized products

• Products marked as non-returnable or final sale

• Used, worn, washed, altered, or damaged products

• Products without their original tags or packaging

• Items returned after the applicable return period

• Products damaged due to misuse or improper handling

• Hygiene-sensitive products, including earrings and pierced jewellery, unless received damaged, defective, or incorrect

Return Process

To request a return or exchange, contact our customer support team with your order details and reason for return.

Once your request is approved, pickup instructions will be shared with you. If reverse-pickup service is unavailable at your location, you may need to self-ship the item to our address.

Please do not send any product without receiving return approval from our team.

Return and Exchange Charges

Return or exchange shipping charges may apply depending on the reason for the request.

• If the product delivered is damaged, defective, or incorrect, SHINIFY will bear the applicable return shipping cost after verification.

• For returns due to personal preference, size, colour choice, or change of mind, return shipping charges may be deducted from the refund or paid by the customer.

Original shipping charges, if any, are non-refundable unless the return is caused by an error from our side.

Refunds

After the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method within 5–7 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

For Cash on Delivery orders, approved refunds may be processed through bank transfer or another available payment method. Customers may be required to provide accurate bank details.

Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer:

• An alternative product

• Store credit

• A refund, where applicable

Order Cancellation

Orders may be cancelled only before they have been shipped. Once an order has been dispatched, it cannot be cancelled through the website.

To request a cancellation, contact our support team as soon as possible. If a prepaid cancellation is approved, the refund will be processed to the original payment method.

Policy Updates

SHINIFY reserves the right to update or modify this policy when necessary. The return conditions displayed on the relevant product page at the time of purchase will apply to that order.

Contact Us

For return, exchange, cancellation, or refund assistance:

Email: Jainpriyansh852@gmail.com
Call: +91 9328708068
WhatsApp: +91 9328708067
Customer Support: Available 24/7

Return Address:
SHINIFY
3rd Floor, Above Jeans Point Showroom,
Near Gayatri Xerox, Ward-03, Station Road,
Dabhan Bhagol, Opp. Jeans Point,
Nadiad, Kheda, Gujarat – 387001, India

This draft retains Shinify’s existing 3-day return window and verified contact details from the current SHINIFY Return Policy.